- Provide repair guide, troubleshooting, installations, and product training for CE product (Air-Cond, Washers, Refegerator, and other home appliances)
- Monitor and control KPI, order pending, repair process of CE product
- Work closely with the CE service supplier and technical engineer;
- Managing, Supporting, Improving the CE service operation, proces, and policy
- Communicating with customers to ensure satisfaction and implement any necessary corrective action.
- Coordination with HQ a
- External communication and project tracking
- Quotation review, B.O.Q check and PO issue process is a must
- Able to read design and drawing specification, including interior cost estimation
- Be able to manage furniture and props inventory management (Approve, Furniture Request, Furniture and Props Purchasing)
- Coordinating with suppliers to communicate design issues as plan and less impact to the store performance.
- Responsible for output work summary