- Provide repair guide, troubleshooting, installations, and product training for CE product (Air-Cond, Washers, Refegerator, and other home appliances)
- Monitor and control KPI, order pending, repair process of CE product
- Work closely with the CE service supplier and technical engineer;
- Managing, Supporting, Improving the CE service operation, proces, and policy
- Communicating with customers to ensure satisfaction and implement any necessary corrective action.
- Coordination with HQ a