Responsible for all front office functions and staff. Areas of responsibility include Bellboy, Driver, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bellboy, Driver and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.