1. Manage an end-to-end customer service operation
2. Ensure that the operation team are working effectively and follow all client service processes and compliance when handling customers and sellers queries and complaints
3. Coach and monitor management team and staff’s performance according to established monitoring standards
4. Prepare weekly and monthly operation reports presenting to the clients
5. Other tasks as assigned Supervise, train, and mentor a team, ensuring they possess the n
- to welcome tenants in-out
- to coordinate with the concerned persons in
order
- to solve the problems of a tenant
- to pick up the phone and reply to tenant in English