-Check in/Check out hotel customes
-Operate/update hotel reservations
-Answer phone calls
-Conduct daily hotel reports and paperwork relating to customers
-Coordinate with staff from other departments
This job requires a love of service and patience. A front officer must become a welcoming host of a mid-sized hotel for our guests who come from various places. One must happily assist and solve problems for our guests within the general policy of our hotel. Finally, one must communicate we
Handling incoming calls, direct calls, take messages and fax messages
Greet customers & provide information
Assist with customer enquiries by telephone, e-mail & in person
Complete customer registration procedures & general administrative
Allocate room to customers
Receives & maintains reservation in accommodation venue
Perform cashiering & processing all guest charges during their stay
Tidy & maintain the reception area