'- INTERACT DIRECTLY WITH CUSTOMER EITHER BY TELEPHONE, ELECTRONICALLY OR FACE-TO-FACE TO PROVIDE AND PROCESS INFORMATION IN RESPONSE TO INQUIRIES, CONCERNS AND REQUESTS.
'- SET UP NEW CUSTOMER ACCOUNTS
'- PROCESS THE BOOKING WITH LINERS
- PREPARE THE DOCUMENTATIONS (I.E. BOOKING CONFIRMATION, BILL OF LADING, ETC) FOR CUSTOMERS
'- MAINTAIN CUSTOMER DATABASE, KEEP RECORDS OF CUSTOMER INTERACTIONS, INQUIRIES AND ACTION TAKENS
'- MANAGE ADMINISTRATION
'- COMMUNICATE AN