Head housekeeper is responsible for all aspect of running the department such as training and budgeting, and to ensure that every detail is attended whether cleaning, repairing and stocking of necessary supplies. Head housekeeper also responsible for repairing and replacing damaged items by liaising with other departments such as technician and front office this is to ensure the resort standard and the customer requests are met.
Handling incoming calls, direct calls, take messages and fax messages
Greet customers & provide information
Assist with customer enquiries by telephone, e-mail & in person
Complete customer registration procedures & general administrative
Allocate room to customers
Receives & maintains reservation in accommodation venue
Perform cashiering & processing all guest charges during their stay
Tidy & maintain the reception area