• Manage daily operations (front desk, housekeeping, food & beverage, maintenanace, etc.).
• Monitor staff performance, schedules, and training to ensure excellent service delivery.
• Implement standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor service quality, cleanliness, and efficiency in guest departments.
• Respond promptly to guest feedback and resolve any issues to maintain high satisfaction.
• Monitor budgets, costs, and operational KPIs to max
- Define targets and create machine maintenance plans in line with company policies and objectives.
- Manage received targets and budgets for machine maintenance
- Ensure optimal efficiency of all machinery.
- Develop, rectify, and improve machines and production systems to enhance efficiency and capacity according to set targets.
- Improve work processes for greater effectiveness and efficiency.
- Lead, coach, and develop the Engineering team to enhance skills and competencies.
- Manage a