Handling incoming calls, direct calls, take messages and fax messages
Greet customers & provide information
Assist with customer enquiries by telephone, e-mail & in person
Complete customer registration procedures & general administrative
Allocate room to customers
Receives & maintains reservation in accommodation venue
Perform cashiering & processing all guest charges during their stay
Tidy & maintain the reception area
• Understand SME (annual sales below 400 MB) client’s needs and identify the opportunities for the bank
• Establish relationships with new SME clients and maintain strong, long-lasting business relationships with existing clients
• Design call plan/ customer visit plan
• Create and execute account plans for the clients under one’s portfolio
• Ensure the timely and successful delivery of SME business solutions according to customer needs and objectives.