- Ensure that servers are running at an optimal level in a 24/7 operating environment.
- Provide weekly and monthly reports of system uptime, server capacity, security compliance, and SLA metrics.
- Document processes for System and IT related procedures to ensure standard builds are maintained, ensuring to document configuration settings of servers, processes, and policies.
- Perform system audit of vulnerabilities.
- Oversee the security compliance level of mission-critical servers are pro
• Providing application maintenance, being an expert to assist key strategic customers
• Delivering support to existing business users and investigating and resolving application errors
• Troubleshooting and problem solving on incoming tickets
• Establish test cases for application testing when patches are available
• Responsible for application testing for enhancement of existing functionalities on application system
• Working with the system analyst, programmer, tester (or related parti
Job Responsibility:
•Identifying hardware, network and software solutions.
•Troubleshooting technical issues.
•Installing and configuring hardware,network and software.
•Speaking to customers to quickly get to the root of their problem.
•Providing timely and accurate customer feedback.
•Following up with clients to ensure the problem is resolved.
•Providing support in the form of procedural documentation.
•Managing multiple cases at one time.
•Testing and evaluating new technologies.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.