1. Manage an end-to-end customer service operation
2. Ensure that the operation team are working effectively and follow all client service processes and compliance when handling customers and sellers queries and complaints
3. Coach and monitor management team and staff’s performance according to established monitoring standards
4. Prepare weekly and monthly operation reports presenting to the clients
5. Other tasks as assigned Supervise, train, and mentor a team, ensuring they possess the n
This is an upper management position reporting directly to VP of Marketing and will have digital campaign manager and several campaign/PR/graphics specialists as subordinates.
Main responsibility is to manage all digital PR and advertising teams to achieve targeted ROI on marketing budget while coinciding with the core brand identity strategy.
- Plan, develop and implement company’s digital media strategies (SEO, SEM, display, video, social, KOL, etc.) to achieve entire media budget’s cost