To carry out the day to day administration of the front office eg. answering the phone, reply e-mail etc.
Provide information to customers
Receiving & Processing reservations
Filling of the Arrival & Departure
Dealing with complaints & Handling conflicts
Communication & Coordination with other departments
Handling incoming calls, direct calls, take messages and fax messages
Greet customers & provide information
Assist with customer enquiries by telephone, e-mail & in person
Complete customer registration procedures & general administrative
Allocate room to customers
Receives & maintains reservation in accommodation venue
Perform cashiering & processing all guest charges during their stay
Tidy & maintain the reception area