- Develop / Customize ERP Application under by company requirements
- ERP Application Helpdesk
- Other tasks as assigned by the Manager
- Ensuring the assignments will be finished within deadline
Job Responsibility:
•Identifying hardware, network and software solutions.
•Troubleshooting technical issues.
•Installing and configuring hardware,network and software.
•Speaking to customers to quickly get to the root of their problem.
•Providing timely and accurate customer feedback.
•Following up with clients to ensure the problem is resolved.
•Providing support in the form of procedural documentation.
•Managing multiple cases at one time.
•Testing and evaluating new technologies.