- Implement & management the Cloud Infrastructure based on customer's requirement
- Configure various network services (e.g., NSX-T, Load Balancer, QoS)
- Migrate customer's workload to Cloud Infrastructure
- Install and configure operating system based on customer's requirement both Window and Linux
- Incident handling and problem solving
- Responsible for account receivable and billing
- Reconcile account record and tax posted each month (Output Vat, WHT)
- Performing Bank Reconciliation AR
- Set up and maintain customer files
- Prepares AR Report, analysis overdue reasons and proposes solutions for collection
- Coordinate with other department such as Sales regarding of credited customers
- Negotiate with clients in non-payment cases
- Prepare monthly, and forecasting reports
- Others task job as assigned
- Implement & management the Cloud Infrastructure based on customer's requirement
- Design and implement complex network solutions that meet the business requirements of our clients
- Configure various network services (e.g., NSX-T, Load Balancer, QoS)
- Perform upgrade customer's virtual firewall
- Incident handling and problem solving
- Escalate network performance issues to relevant team
- Responding to incoming incidents and requests via telephone call ,email and line
- Log incidents and requests on ticket tools with right category defined in the system
- Ensure incidents and requests close on time or within SLA agreed
- Follow up incidents and request that still pending to engineers
- Prioritising actions and escalations by problem severity and business impact
- Creating training materials and guides for clients
- Providing Cloud service monthly report for clients
- Col