- Provide repair guide, troubleshooting, installations, and product training for CE product (Air-Cond, Washers, Refegerator, and other home appliances)
- Monitor and control KPI, order pending, repair process of CE product
- Work closely with the CE service supplier and technical engineer;
- Managing, Supporting, Improving the CE service operation, proces, and policy
- Communicating with customers to ensure satisfaction and implement any necessary corrective action.
- Coordination with HQ a
• Responsible for the field force management team, retail marketing initiatives, retail training and development, store identity standardization, retail system process and deployment.
• Responsible for managing and motivating a team to increase sales and ensure efficiency.
• Analyzing sales figures and forecasting future sales, interpreting trends to facilitate planning.
• Update senior management on business performance, new initiatives and other pertinent issues.
• Responsible to foster