• Plan, manage and formulate strategy to align with company strategy.
• Develop and implement business development strategies to enhance the business growth.
• Exploring & Identifying a market for merging and acquisition and new project development opportunities
• Conducting the Business model, Feasibility analysis & Financial model on any new opportunity (New Project, M&A and JV).
• Assisting the team on overall project development activities, strategy, planning in a wider perspective.
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• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs,
conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into clas