คุณแนะนำงานนี้ให้เพื่อน
Support Specialist (Instant Messaging Account)
บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จำกัด
- Male , Female , Other
- 23 - 35 Years old
- Excellent verbal and written communication skills in English and supported market.
- Ability to multi-task and use information provided by customers to tailor responses and actions. to meet specific needs
- High affinity and cultural awareness of political and social situations regarding the relevant market or region that will be supported.
- Comfortable working with computers and the ability to work with multiple systems
- A deep interest and understanding of instant messaging applications
- Knowledgeable about instant messaging (IM) platform and functionality, including text and voice-over-IP (VoIP) service, voice and video calls, share images, documents, live location, etc
- Thai nationality for Thai Market.
-Provides excellent end user, customer care, and support services in respect of the products managed under the client (e.g. Account Access & Registration, Technical Support & Product Questions, General Customer Service, Billing & Payments, Trust & Safety Support)
-Dentifies customer’s needs and actively responds to support tickets from client’s users via email
-Remains knowledgeable about client’s approved workflows for incident identification, escalation, resolution, and closure using client’s tools
-Delivers the best services to customers to ensure the highest customer satisfaction with the right procedures.
-Investigates and resolves issues such as reports of potentially abusive content with high quality, speed, empathy, and accuracy
-Uses market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of users.
-Ensures confidentiality, security, integrity, and privacy of data
-Carries out any other tasks as directed by the supervisor.
กรุงเทพมหานคร พญาไท, ราชเทวี (สานเสนใน), ดินแดง
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