Guest Service Agents are responsible for providing excellent customer service to guests, including check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns.
- Greet each guest in a friendly and polite manner
- Check hotel activity (arrivals, departures, special requests) and communicate information to the appropriate departments
- Communicate with all hotel departments efficiently, and maintain the function board in
Job Summary:
• Develop, implement, and monitor training programs within an organization.
• Supervise technical training for staff.
• Evaluate training needs of company and plan training programs accordingly.
• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operati