จังหวัด กรุงเทพมหานคร (เขตพระโขนง)

อัตราค่าจ้าง 70,000 - 85,000 บาท / เดือน

รูปแบบงาน งานประจำ (Full Time)

อัตรา 5

รายละเอียดงาน
• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs,
conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
• Maintaining Data as per training Processes
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must have the ability to work under pressure & in an unstructured environment.
• Must be flexible to being up-skilled on VASS & quality
• Excellent communications skills
• Proficient with MS Office
• Production hours to be given weekly in the absence of NH training

คุณสมบัติผู้สมัคร

1. N1 Certified
2. Japanese competency in 4 skills (writing, reading, speaking, listening)
3. More than 4 years of experience in using Japanese
4. Experience in BPO industry will be a plus
5. Logical thinking, analytical thinking
6. Self motivated, proactive, team work spirit
7. Can go on overseas business trips or training

สถานที่ปฏิบัติงาน
Bang Na, BKK

วิธีการรับสมัครงาน