*Supervise and coordinate the unit's day-to-day user support activities, ensuring timely and accurate resolution of user problems and concerns with respect to core computer hardware and software.
*Supervise and coordinate the implementation of projects and work requests involving installation, repair, and upgrade of IT hardware and/or software, as approved by management.
*Coordinate, and monitor data security for the unit; create and maintain backups, logs, and journals, and coordinates da