• Design, implement, and maintain Windows Server environments to support organizational needs such as ADDS, Hyper-V, RDS etc.
• Configure and manage Cisco networking equipment including routers, switches, and firewalls.
• Manage wireless APs with Rujie Cloud.
• Installed and configured desktops, laptops, printers and other peripherals for employees, ensuring compatibility and optimal performance
• Provided technical assistance to end-users via phone, email, or in person, addressing hardware and software issues promptly to minimize disruption to operations.
• Conducted regular maintenance tasks, such as software updates, antivirus scans, and system optimizations, to enhance system reliability and security.
• Assisted in the implementation of network infrastructure projects including cabling, switches, routers, and wireless access points.
กรกฎาคม 2561 ถึง พฤศจิกายน 2564
IT support Executive
HAGL Myanmar
Bahan Myanmar
สำหรับสมาชิกเท่านั้น
• Collaborated with cross-functional teams to design and implement IT infrastructure upgrades and enhancements, improving system performance and reliability
• Configured and maintained FortiGate firewalls to secure client networks, including firewall policies, VPNs, and intrusion prevention systems
• Developed and maintained documentation, including standard operating procedures, troubleshooting guides, and inventory records
• Provided technical support to employees, resolving hardware, software and networking issues promptly and effectively
• Installed, configured and maintained operating systems, software applications and peripheral devices across multiple platforms
• Managed inventory of IT assets and supplies, coordinating procurement and disposal activities as needed
• Assisted in the development and documentation of IT policies, procedures and guidelines.
• Implemented and maintained technology and software budget.
• Communicated regularly with customers concerning data exchange and technology integration.