• Manage and monitor servers, networks and IT infrastructure to ensure
optimal performance.
• Maintain and support enterprise systems, including backups and upgrades.
• Supervise incident response and service desk operations to ensure timely
resolution of IT issues.
• Collaborate with external vendors and service providers to ensure SLAs are met.
• Evaluate and recommend IT solutions to improve operational efficiency.
• Educate staff on security awareness and best practices.
• Mentor and manage IT team members, fostering skill and performance.
• Delegate tasks effectively, ensuring alignment with organizational goals.
• Provide regular updates to management on system performance, security
incidents to IT manager.
• Hardware and Software Troubleshooting.
• Conducted IT services training for employees.
• Oversee IT asset management, including procurement and inventory control.