ตำแหน่ง Service Delivery Manager

บริษัท Acclivis Technologies and Solutions Pte, Ltd

ที่อยู่บริษัท ชั้น 10, ยูนิต 140, ตึก One Pacific Place, เลขที่ 1007-1008 ถ. สุขุมวิท, คลองเตย, กรุงเทพมหานคร 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Job Responsibility Supporting AI GPU CLOUD service and solution to client running business in the leading integrated ICT business and solution company, Thai nationality brand.
• Responsible for reporting Monthly Review Service and Monthly Service Performance to present the success services and solutions to client, monitoring day-to-day operation and verifying Incident/Change for example requesting new SSL VPN, VPN Group, IPsec network tunnel, Firewall rules, and verifying hardware system alert such as Fortinet authentication, VMware, Huawei Oceantor storage/switch, Dell server and supporting client according to SOW (Scope of work) and SLA (Service Level agreement) of project
• Coordinating IT manager, Network engineer and IT support team in both of tier1 & tier 2 and clients to requesting more initial information such as client’s network environment’s diagram, firewall rules, and so on to resolving complex issue or new change request, tracking the working progress of Incident/Change request
• Arranging the ad-hoc small discussion via online between IT manager, IT support team in both tier 1& tier 2) and client to investing solution which is critical issue (Risk) and may be impact to client’s daily working operation, and Infra cloud’s environment and so on by managing under Service Level agreement (SLA) and Scope of work (SOW), as well as giving the suggestion in case of client’s new sub-project design such as pre-sale AI face detection demonstration operating on GPU Cloud and others new IPsec and network tunnel demonstration connecting between Data Centre, Client’s site and their new customers.
• In addition, managing third party's DATA Centre clearance at 11th floor, Smooth Life tower, Sathorn–Nua road to IT support team to verifying and monitoring hardware alert issues from Huawei Oceanstor/switch, Dell server, replacing new hardware part, new module, new cables and also verifying RACK slot, plug sockets, LAN/Network cables as well as confirming firewall and network devices slot to client’s IT team before installing new physical hardware at DATA Centre, and also monitoring network connection after client powering on device.
• Lastly being pre-sale assisting sales representative to collect the new customer’s requirement and their infrastructure operation environment and passing this information to sales representative for bidding as well as assisting additional assignment according to Head of Service Delivery, Head of Sales, and executives’ requests.

The success goal: Coordinating to upgrade and renew MA VMWare license with 57 Nodes (ESXi/ NSX-T, vSAN, vSphere, VM TAM, Window OS server, Dell) according to life cycle timeline, creating the document of Project Security Policy Management of AI CLOUD to client for their Internal Audit, concluding all incident/change and others clients ’requirement concisely without ambiguous to IT support team in order to resolving all issue effectively and closing within timeline with customer's satisfaction. Lastly successfully completing this Managed service of AI GPU Cloud service and solution project within timeline which starting from July 1st, 2020 to April 30th, 2024).

Professional skills: Project Management, Monitoring Day-to-Day operation, Problem-Solving, ITIL process learning, Negotiation, Engaging Service to meet satisfaction, Cross-culture communication, and Effective team discussion.

ตำแหน่ง Service Delivery Manager

บริษัท Atos IT Solutions and Services Co., Ltd.

ที่อยู่บริษัท ชั้น 34, อาคารชาญอิสระ 2 ถ. เพชรบุรี แขวงบางกะปิ เขตห้วยขวาง กรุงเทพมหานคร 10310

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Job Responsibility Managing SAP application service to four business clients such as Academic institute (University), Household and home decoration manufacturing, Food & Beverage Industry, Metropolitan Rapid Transit (MRT) blueline, and Office Secretary of National Addition Treatment & Rehabilitation (BST), Ministry of Public Health.
• Responsible to reporting monthly overall working service performance to present the success of services and solutions to clients as well as suggesting the method of managing Incident/Change, reporting Man-day expense by monthly controlling in both of prepaid and post-paid cost of project accounts,
• Reviewing new opened Incident/Change and assigning to SAP consultant in each module properly as well as having round table discussion to investing solution which is critical issue (Risk) and may be impact to client’s daily working operation, and SAP application operation by managing Incident/Change according to SLA (Service Level agreement) and SOW (Scope of work) of project.
• Arranging the internal workshop to SAP consultants, all modules, which supporting project accounts to prepare the readiness before kick-off project such as introducing of client’s SAP application database access, the method of importing/exporting test script and initial deliverable document in SAP database, schedule of SAP application testing and timeline of testing completion, procedure of delivering SAP testing result to client's SAP application database, and requesting client’s endorsement to the result of testing in each module. In addition, running the kick-off project session at client's site inviting focal point person, stakeholders, executives, IT support team, Sales representative of project to introduce the overview of SAP application management service, SOW (Scope of work), SLA (Service Level agreement), Channel communication of project (Email/Telephone/LINE/Skype) and description of monthly Man-day expense report by referring to signoff service contract.
• Creating the plan of SAP application testing to client’s internal audit by allocating relevant SAP consultants of each module according to the number of scenarios and test scripts including reporting the progress of result testing day-to-day to client until the activity is done and requesting client to signoff deliverable documents.
• Being a member of BST team to Office Secretary of National Addition Treatment & Rehabilitation, Ministry of Public Health, which beyond supporting SAP (AMS). My responsible is to creating and editing the document of IT master plan, IT Risk & Security policy, and the introduction of the role of BST team under Office Secretary of National Addition Treatment & Rehabilitation maintaining Drugs treatment network database, which is networking database recording drug patients history in all government hospitals to present boards of Thai Medical Informatic Association (TMI), Ministry of Public Health (MOPH) which is the KPI for protecting the personal data of drugs patients according to PDPA policy. In addition, arranging the annual seminar which discussing about managing IT security and protecting drugs patient history which recorded in Drugs treatment network database in Thai infirmaries. This event is arranged by yearly and all representative from Food & Drug Administration, Department of Probation, Legal Affairs division of Ministry of public Heath, Department of Provincial administration, Department of disease control were invited to join in.

The success goals: successfully completing two SAP (AMS) project accounts (period 1 year) within timelines, completing SAP testing activity for client's internal audit before deadline with client's satisfaction, and successfully completing 2nd edition of IT master plan, IT Risk & Security management policy to presenting the boards of Thai Medical Informatic Association (TMI), Ministry of Public Health (MOPH).

Professional skills: AMS management, Multi-tasking, Problem-Solving, ITIL(SLM) knowledge, Engaging Service to meet satisfaction, Team discussion, and Thai writing skill to Government Strategy plan.

ตำแหน่ง Associated Admin Specialist (Asset Management Analyst)

บริษัท IBM Solution Delivery Co., Ltd (now is Kyndryl (Thailand) Co., Ltd)

ที่อยู่บริษัท ตึก SP building เลขที่ 388 ถ. พหลโยธิน แขวงสามเสนใน เขตพญาไท กรุงเทพมหานคร 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Job Responsibility Managing all hardware and Software of project in both of IBM's asset and client' asset to one core banking business in head-quarter at RAMA 3, bank branch in nationwide, and third-party DATA Centre at Bangna and Cholburi.
• Responsible for reporting monthly Physical hardware count report to focal IAM ASEAN team (Malaysia) and also reporting Weekly physical hardware count report to client.
• Running the barcode number and printing sticker to labelling on physical hardware surface as well as tracking day-to-day all new arrival hardware and software in both of project's own and banking's own before passing to IT engineer for machine’s configurations and installation, moreover, tracking day-to- day out-going all configured hardware and software before distributing them to DATA Center and bank branch in nationwide.
• Coordinating with focal ASEAN Internal loading machine team to requesting the Shipping date and Estimate time arrival (ETA) machine to PMO team and IT engineer team in order to preparing invoice payment to client and scheduling hardware installation at DATA Centre and bank branch in nationwide.
• Performing monthly physical hardware counting (SLA) by requesting committee to select hardware randomly at least 10 pieces from the tracking list and bringing committee to verifying these machines at DATA Centre, headquarter, RAMA 3 as well as performing WALL-TO-WALL physical hardware count activity at DATA CENTER, headquarter, RAMA 3, Third-party’s DATA Centre locating at Bangna and Hemaraj Chonburi Industrial Estate and bank branch(performing by IT onsite team) in nationwide, and then consolidating these data and submitting to focal IAM ASEAN team (Malaysia) to concluding the counting balance (Reconciliation report) and preparing invoice payment to client yearly.
• Being the focal point of preparing initial information and responding ASEAN internal audit testing in the part of Asset management of project which having audit testing by quarterly.
The success goals: Successfully completing all physical hardware movement or DATA center relocation from third-party’s DATA center located Bangna to new third-party DATA center located at Hemaraj Chonburi Industrial Estate, Cholburi within timeline without machine damages and lost.

Professional skills: Asset management analyst, Data tracking and entering, Effective teamwork, Effective team discussion, and Audit findings and effective Responses.

ประสบการณ์ทำงานอื่นๆ
4. August 1st, 2014 – December 11th, 2015
Deloitte Consulting Co., Ltd
Position: Project Administrative officer to implementing SAP
Job Responsibility Supporting the implementing SAP project to client running business of agricultural natural rubber and rubber goods, headquarter in Songkhla province and subsidiaries in Bangkok, and nationwide.
• Responsible for preparing and consolidating Bi-weekly SAP Weekly updating progress presentation and Weekly PgMO updating progress presentation to present stakeholders, project executives as well as taking a minute of meeting and distributing to all stakeholders, project executives, and clients.
• Arranging all workshop sessions to educating SAP implementation, relevant modules to client’s IT function team and end users, in addition discussing with client to collecting the requirement and material data to drafting Blueprint and designing SAP implementation and the relevant modules.
• Coordinating with client’s HR team, and Change team of the preparation of Kick-off, Go-live, IT testing (IT), System Integrated testing (SIT), and User Acceptant testing (UAT) activities at client's headquarter, Songkla and subsidiary Bangkok sites as well as facilitating other tasks.
• Preparing and producing the documents of Blueprint, Test scripts, Deliverable signoff, Minute of meeting (MOM) filing the master documents in folder, scanning and storing all deliverable documents in project database.
• Performing data recording of SAP consultants’ working hours, leaves of this project, consolidating and submitting Project executives. Moreover, I was responsible for being administrator of project database to authorizing privilege access, creating/deleting account, generating new user/password account to stakeholders, consultants, clients, and project executives.
• Consolidating of SAP consultant’s itinerary plan such as Flight plan, Hotel, Rental car performing workshop at client’s factory plant and handover to client's HR team as well as facilitating others task such as ordering office supplies and supplies to all committees, stakeholders and clients.

The success goals: Successfully supporting the SAP implementation- Phrase 3 in the part of Marketing and Sales department (SD) of subsidiaries Bangkok, Singapore, China, and Phrase 1 in the part of Manufacturing operation phrase at client’s office headquarter, Songkhla, and nationwide as well as assisting Phrase 2 which is the part of Manufacturing operation phrase of Indonesia team with client's satisfaction.

Professional skills: PMO/PgMO management, Effective teamwork and communication, Working in cultural diversity environment, Multi -tasking skill and Office management.

5. September 1st, 2008 – July 31st, 2014
IBM Solution Delivery Co., Ltd (Now is Kyndryl (Thailand) Co.,Ltd) Position: Project Administrative Officer to IT infrastructure to Global Strategic Service Outsourcing (SSO) projects and Integrated Technology Service (ITS) projects
Job Responsibility Supporting and providing IT Solutions and Service to client running the business in Core banking, Chemical industry, international Core banking and credit card, Global health-care industry, Beauty-health-pharmacy retail, Telecommunication (3G/4G), global Insurance service, and Manufacturing of vehicle tires, and Nutrition company.
• Responsible for preparing and consolidating IT services progress of project to presenting Bi-weekly/Monthly performance meeting as well as taking a minute of meeting (MOM) and distributing to all stakeholders, project executives, and clients.
• Submitting the forecast budget for project by quarterly to Global capital manager in order to purchasing new Hardware, Software, Software licenses, and procuring others maintenance IT services to external vendors.
• Managing procurement according to IBM standard procurement policy to Hardware, Software, Software licenses, Anti-virus licenses, Office supplies, Stationaries, Power supplies, and tools as well as processing payment for Internet, and others maintenance service of UPS, Network, Router, Checkpoint to vendors.
• Being the administrator to authorizing access to DATA Centre locating at IBM building and DATA Centre at Bangna to Project manager, Service Deliver manager, and IT Support team.
• Preparing the supporting information and initial answering to Projects for responding internal company auditor in aspect of Asset mgmt. and Service Delivery as well as doing others administrative task.
• Being the focal point of preparing initial information and responding ASEAN internal audit testing in the part of procurement and Asset management.
• Performing wall to wall physical inventory counting at client’s sites in Bangkok, Eastern Seaboard Industrial Estate (Rayong), and Map Ta Phut Industrial Estate (Cholburi) and consolidating these data and submitting to focal IAM ASEAN team (Malaysia) to concluding the counting balance (Reconciliation report) and preparing invoice payment to client by yearly.
• Participating Team building arranged by client by yearly with project executives, sales representative of project, IT call agent (Tier1) of project and IT support team in order to building more good relationship, creating a harmony and unity among project team and client.

The success goals: Successful procuring new hardware such as notebook, PC, monitor with approximately 500+ pieces to replacing and returning all leasing machines to client's third-party providers and procuring new machines such as Server, Switch, Router, Checkpoint with approximately 200+ pieces to implementing new sub-projects of client as well as replacing the obsoleted machines.

Professional skills: Project management skill, Procurement, Multi-tasking, Audit findings and effective Responses, effective teamwork and communication, Effective project coordination, and deliverable document management.

6. February 1st, 2006 – August 29th, 2008
SIRINDHORN International Institute of Technology (SIIT), Thammasat University at Bangkadi Campus. Position: Secretary of School of Information and Computer Technology
Job Responsibility Working as the secretary of School to managing undergraduate and postgraduate students of Computer science, revising curriculum according to School of curriculum coordinator and Thammasat registration committee's endorsement, arranging school activities such as Field trips, job fair orientation, 4th year Senior project seminar, and being committee for graduation rehearsal and ceremony as well as facilitating others assignments to Head of school, faculty members, Adjunct faculty members, and Teaching assistances.
• Responsible for preparing agenda and significant documents to Head of school for Weekly Executive meeting to considering all academic requests for student such as Withdraw/Add credit, Credit transfer, request to change a major field of study, Credit transfer to another field of study, and recommendation letter for internship.
• Revising and updating curriculum of Computer Science with Head of School and School curriculum coordinator by yearly to request the endorsement of University Registration division and Thammasat Registration Department.
• Forecasting budget with Head of School, proceeding payment of Teaching fee to Adjunct faculty members and teaching assistants, and processing reimbursement of Thesis government fund to Faculty members, and remuneration for Thesis Proposal, Thesis Defense to scholar committees following the progress of study of postgraduate students and postgraduate scholarship students, as well as processing reimbursement of final project poster to 4th year undergrade students.
• Managing procurement according to Thammasat procurement policy to purchasing Computer (PC/Monitor/Notebook, Printers, Office supplies (Fax/Printer color/Document shredder), Computer desk/chair, Office desk/chair to Computer laboratory rooms and School office.
• Arranging Job Fair by inviting IT Companies and recruitment companies to narrating the preparation of starting work life and collecting job application from 4th year students as well as arranging the educational field trip at the leading institute of science and technology or IT companies for 4th year students in the last semester.
• Being the rehearsal committee to undergraduate students and postgraduate students to Thammasat graduation ceremony as well as being the proctor to mid-term and final term examination in case of adjunct faculty members or postgraduate scholarship student which is unable to perform their duty on that day.
• Doing others administrative task.

The successful goal: Procuring hardware and facilities to new computer laboratory such as Computer (PC/Monitor/MAC computer), LINUX(OS) with approximately 30+ pieces, Office supplies such as Computer desks/chairs, Printer and coordinating with iStudio education store to implementing at SIIT Bangkadee campus (now it's moved to Rangsit campus), and facilitating MOU signing ceremony of Service science Innovation project cooperating with of Sirindhorn International Institute of Technology (SIIT), IBM, NECTEC, AIT and etc.

Professional skills: Academic management, Coordination, Multi-tasking, Procurement, cross-cultural communication, and systematic process of performing according to Thammasat Administration policy.

7. May 3rd ,2004 - May 3rd, 2005
Department of Public Work and Town Planning (DPT), Ministry of Interior cooperating with Japan International Cooperation Agency (JICA).
Position: Working as a secretary to Japanese expert for project on method of Urban Development (DMUD)
Job Responsibility Working as the secretary to assisting the short-term Japanese expert on project of Development Method of Urban Development (DMUD) at BMA City Planning Department, Dindaeng, and Department of Town and Country planning, RAMA9.
• Responsible for preparing the agenda and documents to Weekly project meeting, translating general documents from English to Thai and Thai to English to Japanese expert, and following the progress of project’s webpage of Land Readjustment Bureau with webmaster.
• Doing others administrative tasks according to Japanese expert's requirement such as making a reservation of golf course, fight ticket, hotel, restaurants, and personal car maintenance

Professional skills: General management skill, Coordination, and English communication.