ตำแหน่ง Cluster General Manager

บริษัท Nova Group Thailand // Amari Hotels & Resorts

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
General Manager for Cluster with 3 hotels: Nova Suites Pattaya (5-star service residence), Nova Platinum Hotel (4-star leisure hotel) and Nova Gold Hotel (4-star boutique hotel) with 484 rooms and 7 outlets at 3 locations with 375 team members:

Key result areas:

Re-arranging team structures in properties, using synergies of some departments and HODs being responsible for all properties, with increased flexibility, reduced head count, optimized operations at reduced cost.

Ensure professional pre-openings: training of team members, PR activities in local media, correct positioning with best feeder markets property by property Establish one marketing strategy for all 3 properties to achieve maximum revenue by using the strength of different properties to cover a larger market share.

New positioning of all hotels targeting best revenue generating markets according to property specifics: Bangkok weekend travellers, replace long-staying with higher paying short-term, increase corporate through company deals, concentrate group leisure in one property with focus on higher rates and additional revenue opportunities. Restructure operational standards to the type of property.

Change F&B concept, profitable based special offers, events, new pricing strategy.

Find new business sources from Asian markets (Vietnam, Singapore, China).

Establish Nova Platinum as well-known location for perfect and affordable garden parties of any kind (weddings, birthdays, networking meetings, corporate functions, and others).

Introduce professional revenue management with lots of training and the right people.

Achieve new levels of customer satisfaction according to internal customer ratings.

Create different staff structure, reduce staff fluctuation under 2,5%.

3 Nova properties most successful in chain: 2011 GOP 53%, 57%, 61%, ranked no 1, 3, and 5 out of 34 properties. Reason for resignation: new challenge with own company in hospitality business.

ตำแหน่ง General Manager

บริษัท Hilton

ที่อยู่บริษัท Luxur, Egypt

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
General Manager of Hilton Luxor Resort & Spa, 236 rooms and suites, 8 outlets, 225 team members.

Key result areas:

Strategic new positioning of property: evaluate positioning of hotel vs. competitors and market availabilities. Redefine positioning to improve/optimize business opportunities. Develop new USPs targeting high rate clientele. Intensive project to upgrade all restaurants (training with baker from Germany, Indian chef for Asian restaurant, new concept for Mediterranean kitchen …) to level of Egyptian fine dining. Today, Hilton Luxor is a leader in food quality and taste in Egypt, and food has become a unique selling point (USP).

The hotel’s 5-star spa is its most important USP. After 2 years, the spa has reached a strong awareness across the country and with travel agents, is very popular amongst the local expats, and is our best revenue generating outlet. Based on the new positioning, a new sales team, a new rate structure, professional marketing and PR, I was able to achieve outstanding figures for Jan-Aug 2017 vs 2016: revpar increase of >400%, GOP improved by factor 4. In 2016 Hilton Luxor was the 2 nd best rated hotel (SALT: overall excellence) for all 288 Hilton hotels in EMEA.

ตำแหน่ง Corporate General Manager

บริษัท ISP Singapore

ที่อยู่บริษัท Bali, Indonesia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Corporate General Manager for 2 small, private, high-end luxury 5+ star resorts in Bali. Total of 27 pool villas with Michelin star quality restaurant, 2 locations, 170 team members.

Key result areas:

Optimize quality levels and customer satisfaction Tripadvisor rankings: both properties amongst 20 best hotels on Bali!

Increase GOP by 7%.

Increase F&B revenue by 15% per year: restaurant known as best restaurant in North Bali (cooperation with Michelin star chef from Europe).

Setup professional operational and financial structures.

Establish system of synergies between 2 properties.

Introduced motivating salary system based on KPI with 6 month evaluation period.

New marketing strategy reducing travel agency percentage. ARR increase by 25% per year.

Asset management: Prepare and handle major renovation projects.

ประสบการณ์ทำงานอื่นๆ
Vice President US tour operator, 2005-08
DOSM Kempinski, 2008-09
General Manager Millennium (pre-opening), 2018-2018
General Manager Grand Excelsior, 2020-2022
General Manager Victoria Lauberhorn, 2022-2023