ตำแหน่ง Barista/ Assistant Manager

บริษัท The Twisted Tulip

ที่อยู่บริษัท 277 Eisenhower Parkway, Livingston, NJ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Prepare a variety of hot and cold beverages including coffee, espresso, cappuccinos, lattes, teas, and specialty drinks following the recipes and brewing techniques to ensure consistent quality and taste.
Operate and maintain espresso machines and other coffee brewing equipment. Such as, grinding coffee beans, tamping espresso shots, steaming milk, and executing proper extraction techniques to create a high quality espresso based beverage.
Greet customers and assist them in choosing their beverage.
Take orders accurately, answer any questions about the menu, make recommendations and provide a positive and engaging customer experience.
Upsell additional items such as pastries, snacks or add-ons to enhance the customer experience and increase sales.
Pay attention to detail and ensure that beverages are visually appealing and presented with care. All espresso based drinks are made including latte art.
Maintain a clean and organized area, including the coffee preparation stations, equipment and utensils.
Clean coffee machines, grinders and other equipment regularly.
Monitor inventory levels of coffee beans, syrups, and other supplies. Place orders, receive deliveries and ensure proper stock rotation.
Follow quality control standards to ensure consistency and taste such as performing taste tests and adjustments to espresso shots, milk froth, and other elements of beverage preparation as needed.
Work collaboratively with other team members to maintain a smooth workflow and deliver excellent customer service.
Participate in interviews and also help train employees with the General Manager.
Encourage teamwork, and resolve employee conflicts or issues.
Collaborate with the team to introduce new drinks, seasonal specials, and innovate recipes to attract and retain customers.

ตำแหน่ง Assistant Manager

บริษัท Tropical Smoothie Cafe

ที่อยู่บริษัท 280 Eisenhower Parkway, Livingston, NJ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Assist the store manager in overseeing daily operations. Such as opening and closing the store, ensuring proper stang levels, managing/ordering inventory and supplies, and maintaining cleanliness and organization.
Assist in monitoring inventory levels, including receiving and organizing deliveries, rotating stock, and reporting any shortages or discrepancies
Hired, trained, and recruited a team of 40 people.
Create the schedules, conduct performance evaluations and address any disciplinary or performance issues that may arise.
Responsible for enforcing excellent customer service, resolving customer complaints or concerns, maintaining a friendly welcoming atmosphere and guiding the sta to provide exceptional customer service.
Assist manager with financial tasks such as cash handling, tracking sales and inventory, and managing operational expenses. Sometimes will include preparing daily cash reports, reconciling cash registers and monitoring food and supply costs.
Maintain quality and consistency of products and services. This involves monitoring food preparation processes, ensuring compliance with health and safety regulations and conducting regular inspections to uphold Tropical Smoothie’s standards.
Enforce team leadership and development by leading by example, fostering a positive work environment, and providing ongoing training and coaching to help team members improve their skills.
Responsible for some administrative tasks such as filling out new hire paperwork, managing employee records and assisting with payroll processing.

ตำแหน่ง Counter Person

บริษัท The Eatery

ที่อยู่บริษัท 447 Springfield Avenue, Summit, NJ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Greet customers in a friendly manner, introduce our specials and/or dinner deals
Take phone orders and takeout/dine in orders as quickly as possible to keep queues at a minimum.
Answer any questions or resolve problems efficiently.
Consistently wipe tables, vacuum floors/carpets, stock utensils, and other paper supplies.
Handle the cash register, always give and receive correct change. Close out tip receipts at the end of my shift.
Organize food deliveries, along with catering deliveries or parties.

ประสบการณ์ทำงานอื่นๆ
( I WORKED TWO JOBS AT A TIME FOR SOME YEARS )

December 2017 - January 2019
Company/Address - Cotidiano Cafe, Gateway Center 2 Building, Newark, NJ
Position - Cafe Supervisor
Job Duties - Responsible for opening and closing procedures as well making sure staff are on time and ready to work according to schedule.
Responsible for maintaining weekly inventory reports and placing orders when necessary.
Provide a warm welcoming environment and ensure that customer service is efficient and exemplary
Always maintain and enforce the cleanliness, hygiene and appearance of myself, the staff ,and any food/drink preparation areas.
Assign daily tasks for the team to complete
Create barista art as well as train staff to make drinks the correct way.
Trained staff on how the food should taste and look according to the menu.
Always make sure any food/drink related item is being sold up to expectations. As in temperature, ingredients and the quality and appearance of the food.
Prepare catering events for local businesses such as NJTV NEWS, Project for Empty Space Art Gallery, and Equal Space. ( a co working space )
Consistently updating counter selection,taking customer recommendations, and keeping a diverse selection to drive sales
Maintained, monitored and enforced excellent customer service standards for the entire sta.
Implemented marketing strategies to increase cafe and catering business.
Ensure all opening and closing procedures were done properly and ready for the next day.
Ensure all machines are working.
Recognize and formally acknowledge outstanding staff performance.

November 2016 - May 2017
Company/Address- Wawa, Maplewood, NJ
Position - Overnight Customer Service Associate
Job Duties - Provide exemplary customer service skills in a late night busy environment.
Assisted in maintaining preparation and service areas in a sanitary condition.
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Worked stations including made to order bowls and sandwiches along with the beverage stations such as milkshakes, smoothies and coffee drinks.
Fully stocked every fridge and station with sandwich meats, vegetables, cheeses, sauces, etc for the next shift.
Collected waste and signed off a checklist of duties needed to be done by 3AM.

September 2014- August 2017
Company/Address - Au Bon Pain, Short Hills Mall, NJ
Position - Cashier/Food Service
Assist in preparing a variety of food items according to Au Bon Pain’s menu. This includes slicing, chopping, baking, and assembling ingredients for sandwiches, salads, soups, pastries, and other menu items.
Follow proper food handling and safety procedures to ensure food is prepared, stored and served in a safe and hygienic manner.
Adhere to health and safety regulations, including maintaining cleanliness and organization of workstations, utensils and equipment.
Provide friendly and efficient customer service, taking and preparing customer orders accurately and promptly. Answer customer inquiries, provide menu recommendations and address any concerns or complaints in a professional and courteous manner.
Process customer payments using POS system.
Familiarize myself with Au Bon Pain’ menu items, ingredients and specials. Proactively upsell and suggest additional items to customers, promoting new products or seasonal offerings.
Maintain cleanliness and organization of the food preparation areas, dining area, and storage areas. Clean and sanitize work equipment and utensils regularly, following sanitation guidelines and schedules.
Monitor stock levels of food, assist in restocking and notify managers when items are running low. Ensure proper rotation to minimize waste.
Adhere to Au Bon Pain’s policies, procedures, including food safety, dress code and customer service guidelines.
Work collaboratively with other team members, supporting a positive and productive work environment. Assist co-workers during busy periods or as needed.
Stay updated on new menu items, promotions and any changes in recipes or procedures. Participate in training sessions and workshops to enhance my skills and knowledge.

June 2012- August 2013 ( SEASONAL SUMMER JOB )
Company/Address - Victorian Gardens Amusement Park, Central Park, NYC
Position - Ice Cream Cart Attendant
Job Duties - Sell frozen packaged ice cream and water bottles to guests visiting the park.
Give and receive correct change.
Clean and stock up the cart for the next shift.

สถาบัน Secret Society Motion Pictures

หลักสูตร Production Assistant