ตำแหน่ง NOC ENGINEER (FRONT LINE SUPPORT)

บริษัท Huawei Technologies Myanmar

ที่อยู่บริษัท Myanmar

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Monitored and managed network operations for ATOM Myanmar, ensuring prompt resolution of network issues and meeting service level agreements.
 Rectified incidents, anomalies and generated static report to troubleshoot within SLA.
 Coordinated with internal departments to ensure timely resolution of customer issues.
 Addressed customer complaints and resolved issues promptly and effectively, ensuring customer satisfaction and retention.
 Documented network activities and incident resolutions, facilitating effective communication with customers and technical teams.
 Ensured proper communication of site issues to customers and maintained client relationships.

ตำแหน่ง Myanmar

บริษัท Telecom International Myanmar

ที่อยู่บริษัท NOC SUPPORT (FRONT OFFICE)

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Supervised network incident management, ensuring issues were resolved within agreed timeframes and communicated clearly to customers.
 Provided technical support and coordinated with teams to address and resolve network problems, enhancing customer satisfaction.
 Prepared and presented detailed reports on network performance and incident resolutions to clients and internal management teams.
 Reported incidents promptly to management and collaborated with stakeholders to facilitate timely resolution and minimize impact on operations.
 Provided timely responses and documented actions to internally and vendors when addressing and notifications alerts.

ตำแหน่ง CUSTOMER SUPPORT AND OPERATIONS ANALYST

บริษัท OCK Yangon Private Limited

ที่อยู่บริษัท Myanmar

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Monitored alarms on NMS and oversaw operation’s ongoing activities.
 Maintained regular updates and prepared daily, weekly, and monthly reports for stakeholders and prepared dismantling site status and CR reports for customers.
 Updated site access courses, access passes and access name lists.
 Supported required documents and action plan to customers, and vendors.
 Collaborated with customers, and vendors to address site issues and coordinated maintenance.
 Managed and reported on network issues and resolutions, maintaining customer trust.

ประสบการณ์ทำงานอื่นๆ
NOC COORDINATOR
Sierra Telecom Myanmar Jan 2019 – Jul 2019
 Conducted fuel consumption analysis and developed master scheduling plans for daily, weekly, and monthly operations.
 Arranged emergency and proactive plans for power equipment and commercial grid systems.
 Managed operational invoices and PR/PO with clients and subcontractors.
 Oversaw NOC activities, ensuring adherence schedule, and budget constraints.
 Prepared project documentation, and regularly updated data on ERP systems.
 Managed and maintained the tracker for collected spares, developing return plans accordingly.
 Reported and negotiated EPC site issues and bills with customers.
 Ensured proper communication with customers for site issues, updates, plan activities and maintained strong client relationships.

CUSTOMER SUPPORT
Myanmar Mino Logistics April 2015 – June2017
 Assisted to director for meetings, work scheduling, important calls and messages.
 Provided customer services to clients, responding to questions effectively.
 Communicated shipping schedules, delivery statuses, and transportation updates to internal teams, customers, and stakeholders.
 Maintained accurate records of shipping activities, including shipment details, delivery documentation, and carrier performance.
 Coordinated with carriers, freight forwarders, and suppliers to arrange pick-up and delivery of shipments, ensuring on-time delivery and efficient use of resources.
 Provided support and assistance to customers, carriers, and internal teams regarding shipping inquiries, requests, and concerns

สถาบัน OCK

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