Managed daily operations and maintenance activities conducted by third-party vendors.
Develop and maintain strong, collaborative relationships with vendors responsible for the operation and maintenance of fiber and power infrastructure.
Serve as the primary liaison between the Customers and vendors, ensuring clear communication and alignment of goals.
Ensured compliance with service level agreements (SLAs) and key performance indicators (KPIs), conducting performance reviews and addressing issues.
Coordinated with vendors to resolve operational issues and maintain high service standards.
Ensure vendors deliver high-quality services that meet or exceed customer expectations.
Prepare and present regular reports on vendor performance, issues, and improvements to management and customer.
ตุลาคม 2560 ถึง พฤศจิกายน 2562
Service Manager
iGenesis Technologies Co.,Ltd
Yangon, Myanmar
สำหรับสมาชิกเท่านั้น
Led planning and execution of solar upgrade projects for telecom towers.
Conducted site surveys, installations, commissioning, and testing of solar power systems.
Developed detailed design drawings using AutoCAD.
Managed resources, subcontractors, and vendors to meet project timelines and quality standards.
Ensured the project stays within the allocated budget, deliverables are met, and financial resources are used efficiently.
Serve as the primary point of contact for customer inquiries, project updates, and service requests related to solar upgrading projects.
Maintain comprehensive project documentation, including design plans, installation records, testing reports, and maintenance logs.
Ensured high levels of customer satisfaction through effective service delivery.