- Plan and design the learning journey on LMS for the Mazda sales and service team.
- Develop curriculum and training courses to increase sales and improve service operations.
- Conduct training sessions for product, sales and soft skills.
- Develop a report to monitor & analyst training results with the opportunity for improvement.
ธันวาคม 2563 ถึง กุมภาพันธ์ 2567
Operations and Community Training Manager
NocNoc Marketplace Thailand
สำหรับสมาชิกเท่านั้น
[ Training ]
- Create SOP, KPIs and evaluated team followed by SOP (Standard of Procedures).
- Oversee training program include online seminars, group sessions, training videos, and etc.
- Conducted product training session for internal, external and partners to increase product
knowledge, order management and sales performance.
- Created and developed the potential training course design, allowing partners to learn
in order from a beginning course to advanced levels.
[ Social communication channels ]
- Overview and lead the team managing the seller social community channels (FB, LINE, YT).
- Partner communication schemes and standard operating procedure to improve the
communication quality and process from end-to-end.
[ Performance ]
- Monitoring training performance (The number of participants, quality of training).
- Coordinate with related team to seek the problem solving.
- Monitoring social to improve (Engagement, Followers ,Block rate).
- Analyze content performance metrics to optimize content strategies.
กุมภาพันธ์ 2562 ถึง พฤศจิกายน 2563
Seller Trainer
Shopee Thailand
สำหรับสมาชิกเท่านั้น
- Conduct training for official brand seller via Face to face training and online training.
- Conduct seminars, workshops, individual training sessions, and etc.
- Create, maintain, and prepare educational material such as module summaries, videos, etc.
- Identify training needs by evaluating the strengths and weaknesses.
- Keep tracking and updating performance for all attendees in a class.
- Update Shopee intranet information for Operation such as infographics or video.
August 2016 - January 2019
HUAWEI Technologies Thailand
Product Trainer
- Training and make relationships with key dealers such as AIS, Jaymart, Banana IT, and etc.
- Develop training strategy, framework and contents to match with the business needs and
align with a business direction.
- Assist Sales Supervisor to manage and coaching sales promoters about product knowledge,
sale skills, service skill and regulations in-class and in-store.
- Support and maintain training courses, training plan to training programs.
- A part of a team member to organize events to end users to boost up sale in responsible areas.
May 2014 - July 2016
VIVO Thailand
Training and Sales Supervisor
- Training and make relationship with dealers.
- Create and design events to boost sell out in areas, including manage from front to end.
- Design sale package to dealers in responsible areas.
- Follow up and manage Promoters quality to followed the standard.