1. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
2. Greet and welcome guests.
3. Answer questions and address complaints.
4. Answer all incoming calls and redirect them or keep messages.
5. Receive letters, packages etc. and distribute them.
6. Prepare outgoing mail by drafting correspondence, securing parcels etc.
7. Check, sort and forward emails.
8. Monitor office supplies and place orders when necessary.
9. Keep updated records and files.
10. Monitor office expenses and costs.
11. Take up other duties as assigned (travel arrangements, schedules etc.)
1. Change bed linen and towels.
2. Make beds.
3. Vacuum floors.
4. Dust and polish furniture.
5. Clean bathrooms.
6. Replace stocks of guest supplies.
7. Re-stock drinks in the mini-bar.
8. Identify and report maintenance issues.