ตำแหน่ง Deputy General Manager

บริษัท Healing Art Clinic

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Oversaw daily clinic operations and overall clinic.
-Developed, implemented, and monitor the clinic’s Marketing and Digital Marketing.
-Supervised staff and completed routine performance reviews.
-Created new policies and procedures.
Hired and trained new employees.

ตำแหน่ง Front Division Manager

บริษัท Ruamjairak Hospital

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Responsible for Registration, Reception, Call Center, Admission, and Porter.
-Being a team setting up for a new hospital.
-Preparing Job Description, Workflow, Work
-Procedure, Work Instruction, and Service Training for new employees.
Recruiting new employees

ตำแหน่ง Head of Department of Customer Experience Management

บริษัท Bangkok International Hospital

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Set the overall Customer Experience Department’s strategy for improving patient experience and operational excellence.
-Set the overall Customer Experience Department’s KPI and individual’s KPI.
-Managed and supervised Registration, Admission, Concierge, and Customer Experience Department.
-Designed customer journey and service design for delivering patient
experience at every touchpoint.
-Managed and supervised people by training product knowledge, setting manpower per day for each function, and evaluating individual performance.
-Dealt with patients’ complaints by solving problems immediately, collecting their feedback for improving our hospital’s services, and reporting to the management team.
Provided the monthly report to the management team.

Marketing and Business Development
-Developed and implemented social media strategies, edited content for social media, optimized content through all online media as well as analyzed data and metrics.
-Formulated Marketing strategies by corporate policy for the hospital brand.
-Explored newer geographical areas and new markets for hospital targets.
-Created and implemented marketing programs, and campaigns and assessed the demand for new products.

ประสบการณ์ทำงานอื่นๆ
2560-2561 Praram 9 Hospital Public Company Limited
International Customer Relationship Department Manager
-Developed and implemented social media strategies, edited content for social media, optimized content through all online media as well as analyzed data and metrics.
-Analyzed the patient’s data to formulate a customer service strategy and marketing strategy for providing excellent service to each customer’s segment and target.
-Managed the overall Customer Relationship Team and International Interpreter Team.
-Made decisions and solved the problem for the team.
-Dealt with patient complaints and problems.
-Managed, implemented, and evaluated the International Interpreter Department and Customer Relationship Department’s Key Performance Indicators (KPIs).
-Formulated Marketing strategy.
-Provided the monthly report to the management team.

2552-2559 Thonburi Hospital Public Co., Ltd
International Customer Service Executive
-Developed and implemented social media strategies, edited content for social media, optimized content through all online media as well as analyzed data and metrics.
-Conducted research to understand the target audience and created content that appeals to them.
Wrote and edited a variety of content such as blog posts, articles, product descriptions, web pages, and more.
-Ensured all content is SEO optimized, including the use of keywords, meta descriptions, and header tags
-Was an interpreter for international patients.
-Created, developed, and implemented international marketing strategy and plan.
-Took care of the CEO’s VIP Guests by taking them on tour around the Hospital, including presenting all facilities of each medical center.
-Dealt with International Insurance Company Headquarters.
-Took care of international patient’s insurance.
-Translated the medical document.
-Received, and reviewed medical inquiries, and consulted with doctors to provide the estimated cost of medical treatment and treatment plans for patients.
-Developed and dealt with international agents and embassies to have them send international patients to hospitals.
-Provided the monthly report to the management team.

2549-2551 SkyStar Airways Co., Ltd
Flight attendant
-Took care of passenger’s safety on board and provided excellent service for them.

2547-2548 Hotel De Moc
Travel Desk Supervisor
-Took care of the foreign guests by providing Excellent service and booking the tour trip and flight ticket.

สถาบัน National Institute of Development Administration (NIDA)

หลักสูตร Executive Mini MBA

สถาบัน Fitness Innovation Thailand

หลักสูตร (Certified International Personal Trainer)