I worked as a Senior Menu Update Agent, which has responsibilities as an assistant to the team lead with the following duties: assisting the lead team in organizing work, maintaining work standards, and working within the specified timeframe with restaurants that will need to receive product price updates, product information, and spread the product menus for the online platform for foodpanda Food Delivery.
As a team leader (BPO), the responsibilities of this position include supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures. Assigning tasks, projects, and client assignments based on each team member’s skill set and workload capabilities. And also, to be a supporter whenever the agents can't figure out any problems on their own, the team lead will take action to help them complete and find a solution to those tasks or problems.