-Prepare various documents for the Sale and Marketing department, such as preparing quotations on behalf of salespeople, contract documents or other documents. between the hotel and the customer via email.
-Acting as an admin of the hotel page. Answer questions and provide information to customers, such as room details, room booking channels, promotion and activities in the hotel as well as summarizing room booking information to send to customers and send the booking information to the reservation department.
- Collect customer information such as customer list, company name, address, email, contact number, and details of customer service.
- To coordinate between the sales department and all departments of the resort to support sales.
- Other tasks as assigned by the department head.
-To deal with Online Travel Agent(Agoda, Booking.com, Expedia, Traveloka etc.)
-Response to sell accommodation online, to be dynamic rate as per demand, open–close allotment.
-To create new promotion or other special price.
-Ensuring correct and updated all hotel information to all OTAs and own hotel website.
-To check rate and allotment are in parity for all OTAs and compare rate with our competitor set and make sure that our current rates are competitive.
- Responsible for primary reservation.
- To coordinate among sales team, support GM in any tasks document and job assigned.
-To deal with Online Travel Agent(Agoda, Booking.com, Expedia, Traveloka etc.)
-Response to sell accommodation online, to be dynamic rate as per demand, open–close allotment.
-To create new promotion or other special price.
-Ensuring correct and updated all hotel information to all OTAs and own hotel website.
-To check rate and allotment are in parity for all OTAs and compare rate with our competitor set and make sure that our current rates are competitive.
-Monitor room night production and room revenue to meet target plan in each month, increase new markets and channel base, coordinate among sales team.