- Monitoring CCTV, Network traffic, Server system and Backup logs for any signs of problems
- Resolved user-reported issues with IT systems and applications
- Analyzed and troubleshooted complex IT problems
- Installed and configured new software applications and hardware on user computers or network
- Provided training to users on new software and hardware
- Perform routine maintenance tasks, such as backups and updates
- Scheduled and performed preventive maintenance on IT systems and devices
- Managed asset maintenance effectively.
- Resolved basic IT issues promptly.
- Proficient in installing apps and updating Windows and MacOS systems.
- Provide technical support to users via phone, email, or Ticket System
- Diagnose and resolve hardware, software, and network issues
- Install and configure new hardware and software
- Maintain and troubleshoot existing systems
- Prepared documents detailing repair costs and facilitated new device purchases.
- Provide training and support to end users
- Proficient in maintaining and managing company assets, including laptops and mobile devices.
- Diagnosing and resolving common IT issues efficiently.
- Experienced in installing applications and performing updates for both Windows and MacOS systems.
- Competent in managing permissions for Google Workspace, Microsoft Business Central, and Auth0 systems.
- Capable of designing and implementing IT workflow systems.
- Proficient in handling asset procurement requisitions.