ตำแหน่ง Operation Manager

บริษัท Suvitech Company Limited

ที่อยู่บริษัท Egkamai, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Managed operation projects; Mobile 3G (MVNE, Mobile Virtual Network Enabler, Project of (NT) National Telecom PCL., IOT Project (Bang chak, Car Tracking) and Migration Project.
• Started from the scratch to create SOP and implemented process improvement to shape organizational culture and optimize procedures, achieved higher efficiency and revenue growth.
• Managed staff day-to-day activities (2nd Tier), analyzed statistics, tickets and reports from vendors, established improvement process.
• Identified procedure or process changes required to improve performance and productivity to meet SLA service availability.
• Established positive and effective communication among unit staff and organizational leaders, created better understanding and achieved deadlines.
• Collaborated cross-functionally to refine procedures, devise best practice, and enforce quality metrics to strengthen SOP.
• Reduced process bottlenecks by training and coaching employees on practices, procedure, performance strategies, innovation in-house tool.
• Better understood business trends and initiated to improve practices by reviewing operations reports.
• Performed as a Team lead of Network Operation Support, IT Support.
• Built and reviewed master service agreements to simplify and streamline contract negotiation process.
• On-call Management, Platform Management (Application, Service), IT Network Management (Infrastructure, System)

ตำแหน่ง Engineering Specialist

บริษัท True corporation company limited

ที่อยู่บริษัท Ratchadapisek, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Monitored and controlled service mobile fault tested services after fixed fault, Communication service affecting to related team.
• Investigated all service problems; IN, VAS, Core Network, Data, SMSC, MMSC, WAP, Radio Frequency, 2G, 3G, 4G, Problem area of network, roaming related to customer complaints, improvement and developed tool support.
• Investigated mobile network complaints and escalated to NMC or back-office team, Vendors; ALU, Huawei, ZTE, Ericson, and coordinated with third party team to fix fault with CAT, AIS, TOT, DTAC, TT&T.
• Assisted line manager in identification of training and concerned team needs to facilitate proposed solution to Call Center and New Engineering Employees.
• Shift management (Supervisor function), Managed staff 25 – 30 Persons.
• Monitored Service & Network from operation tool; Nexus, Nagios, NetExpert, NGOSS and Huawei tool, Amdocs, Remedy, HLR (ALU, Apertio, ZTE), IN (ALU, ZTE), Network (Huawei, Ericson, IBM), MSC(Huawei), SMSC(Acision), all VAS service tools.
• International Roaming Function (Inbound, Outbound) tested service roaming after fixed fault or business requirement.
• Performed as a Sale Network Planning (Mobile, Fixed Line, WiFi) Bangkok Area.
• Collaborated with 5 team members; True Online, True Vision, True Money, True Life, True Move demonstrated respect, friendliness, willingness to drive for success and achieve target results.
• Identified issues, analyzed information, provided solutions to problems.
• Carried out to work with customers to understand needs, resolved problems and provided excellent service as well as developed and maintained courteous and effective working relationships.

ตำแหน่ง Outside Plant Engineer

บริษัท TT&T Public Company Limited

ที่อยู่บริษัท Chachengsao

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Carried out day-to-day duties accurately and efficiently.
• Maintenance cable, fiber optic cable, drop wire, ADSL.
• Acceptance Inspection Committee at Eastern Region.
• Controlled budget to fixed fault, preventive maintenance work, corrective work, expansion work.
• Assigned and controlled work to technician at Eastern Region Area (Chachoengsao Sao, Chonburi, Rayong, Nakorn-Nayok, Sa Kaeo, Prachin Buri).
• Co-ordinated with government sectors; The Provincial Electricity Authority, Provincial Waterworks Authority or Sub contractors and monitored daily progress to ensure work complete on time.
• Used critical thinking to break down problems, evaluated solutions and made decisions to leverage efficiency of technicians.
• Alerted to reduce fixed faults by collaborative and planning skills with third parties to achieve results according to schedule.
• Verified and approved the pole installation and conduit application processes prior to fully implementing.
• Developed, upgraded and repaired to existing layouts applying new tools.
• Designed and planned fiber and copper layouts to expand network serving customer demands.
• Evaluated expansion projects scope, estimated costs and set timelines for project delivery.
• Coordinated with vendors to identify and procured appropriate equipment necessary for project completion.