ตำแหน่ง Information Technology System Administrator

บริษัท Recharge Health

ที่อยู่บริษัท 58/4 Moo 7 Somphot 700 Pi Rd., Pardad, Mueang Chiang Mai District, 50100

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Maintain, customize, and support the company’s Business critical applications including but not limited too;
o Wordpress / Woocommerce Website
o ERPNext Company ERP
o Google Workplace Suite
o Linux based Virtual Server Environment
o All web based applications / credential management
- Maintain a secure and reliable Local LAN / WAN environment.
- Provide individual systems support to local staff on Windows or Apple based
machines as needed.
- Create and maintain documentation of the processes and systems involved
throughout the company’s business cycles.
- Provide insight and reporting into the day to day operations of the company’s
systems and infrastructure.

ตำแหน่ง IT Manager

บริษัท Color Kingdom Co.,Ltd

ที่อยู่บริษัท 66/29-32, SOI SUKHAPHIBAN 2 SOI 31, DOK MAI, PRAWET, BANGKOK 10250

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Led the implementation of a comprehensive disaster recovery plan, resulting in 99.9% uptime and ensuring minimal revenue loss during critical outages. Conducted regular system backups and established failover protocols.

- Proactively researched and adopted emerging technologies, resulting in a 20% increase in overall system efficiency. Provided strategic reports to the CEO, guiding IT investments and fostering innovation.

- Collaborated with department managers to conduct a thorough assessment of the company's network needs, identifying areas for improvement and scalability to support 30% business growth.

- Efficiently installed, configured, and maintained computer hardware, software, networks, printers, and scanners, ensuring uninterrupted workflow for 100+ employees.

- Performed proactive monitoring and preventive maintenance of computer systems and networks, resulting in a 25% reduction in system downtime and resolving issues before they impacted productivity.

- Evaluated and recommended the purchase of new 3D printers for jewelry sample printing, reducing production time by 40% and enabling rapid prototyping. Introduced a 360 photo machine, enhancing the visual presentation of jewelry and gemstones, leading to a 15% increase in customer engagement.

- Delivered exceptional technical support and troubleshooting assistance, resolving 90% of user-reported issues within 24 hours, and maintaining a high level of customer satisfaction across the company.

ตำแหน่ง IT Supervisor

บริษัท Shwe Than Lwin Media Co.,Ltd

ที่อยู่บริษัท Botataung Township, Yangon, Myanmar

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Identified and implemented opportunities to enhance end-user software and systems, resulting in a 25% increase in overall productivity and user satisfaction.

- Developed and successfully implemented organizational IT policies and best practices, leading to a 20% reduction in cybersecurity incidents and ensuring compliance with industry standards.

- Effectively managed and prioritized major IT projects, including system updates, upgrades, migrations, and outages, resulting in a 95% on-time project completion rate.

- Oversaw IT budget allocations, optimizing resource allocation and saving 15% on equipment purchases by negotiating with vendors and adopting cost-effective solutions.

- Identified skill gaps within the team and facilitated targeted training programs, leading to a 30% increase in staff proficiency with essential office software like Microsoft Office 365 and Trello.

ประสบการณ์ทำงานอื่นๆ
Customer Service Engineer
Goldenduck International Co. Ltd · Full-time
Dec 2019 - Nov 2020 · 1 yr
Yangon, Yangon, Myanmar (Burma)

- Diagnosing and resolving complex internal technical issues with software, projectors (Barco and NEC), and sound systems (JBL and Dolby), achieving a 90% issue resolution rate within tight deadlines.

- Providing expert support to clients during theater construction projects, delivering comprehensive customer training on projector and audio system operations, and ensuring seamless maintenance and troubleshooting services, resulting in 95% client satisfaction.

- Proactively addressing customer complaints, swiftly resolving issues to maintain a 90% positive feedback rating. Compiling detailed reports on customer concerns, contributing to a 20% decrease in recurring issues.- Diagnosing and resolving complex internal technical issues with software, projectors (Barco and NEC), and sound systems (JBL and Dolby), achieving a 90% issue resolution rate within tight deadlines. - Providing expert support to clients during theater construction projects, delivering comprehensive customer training on projector and audio system operations, and ensuring seamless maintenance and troubleshooting services, resulting in 95% client satisfaction. - Proactively addressing customer complaints, swiftly resolving issues to maintain a 90% positive feedback rating. Compiling detailed reports on customer concerns, contributing to a 20% decrease in recurring issues.

Network Operations Center Engineer
MPT · Full-time
Feb 2017 - Aug 2019 · 2 yrs 7 mos
Yangon, Yangon, Myanmar (Burma)

- Efficiently monitored and reported on critical services, including VAS, CvBS (Composite Video Blanking and Synchronization), mobile money system, CDMA AAA, and DMS system, ensuring 99.5% uptime and minimal service disruptions.

- Served as the primary point of contact for 1st and 2nd level response and troubleshooting, resolving 80% of issues within strict SLAs, resulting in improved service reliability.

- Implemented a monthly random review of incidents and service requests, conducting in-depth analyses and providing actionable recommendations that led to a 15% increase in service quality.

- Proactively identified opportunities for work optimization, including the automation of manual processes, resulting in a 25% reduction in repetitive tasks and increased team efficiency.

สถาบัน Coursera

หลักสูตร Assets, Threats, and Vulnerabilities

สถาบัน Coursera

หลักสูตร Google Project Management: Specialization

สถาบัน Coursera

หลักสูตร Google IT Support Certificate