1.Provide IT Contact Center Solution (NICE Recording solution) and service support for customer.
2.Manage and monitor all installed systems.
3.Install, configure, test and maintain operating systems, application software and system
management tools.
4.Provide 2nd level support.
5.Monitor and test application performances.
6.Maintain, update and backup systems.
7.Response to user requests and incidents via online, phone and email and log them into service desk application per established procedures.
8.Follow up incidents and escalate as per agreed SLA and established procedures.
9.Coordinate with product owner for problem resolution