• Researched and developed novel manufacturing processes to reduce production time.
• Oversaw solution mixing and containment processes.
• Developed new formulas based on strict customer requirements.
• Identified issues, analyzed information and provided solutions to problems.
• Worked closely with customer to maintain optimum levels of communication to effectively and efficiently complete projects.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Served as primary point of contact for support relating to owned solutions and products.
• Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
• Developed suggestions for technical process improvements to optimize resources.
• Updated quality control standards, methods and procedures to meet compliance requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Developed and deployed production control plans and created work instructions and procedures.
• Rejected defective products and approved correct products.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Improved quality processes for increased efficiency and effectiveness.