1.handled the daily calls and emails from customers and vendors appropriately and also negotiated with vendors.
2. being roadside assistance (domestic and overseas)
- Provided emergency roadside service.
- Provided geographical location to locate customers and their disable vehicle.
- being assistance when customer would like to fix a car themselves.
3. managed and organized daily customer's schedule. (Confidential and sensitive information of customers included)
- private meeting. For instance, Dining
- medical appointment
- handled travel arrangements. including flight, accommodation, car rent, travel plan and also every single detail that customer needed.
4. Meticulously provided various information for customers.
5. Solved customer's problem by searching effective way for the best solution.
Responsibility 1. Processed documents before, during and after for the adjuster team. 2. Prepared weekly report for work-flow management. 3.proposed plan and brainstormed for provide a better service to achieve company’s target. 4. Executed a variety of administrative duties. for instance, - Open, sorted and distributed incoming emails and calls throughout the internal departments. - Handled customer’s complaint. - greeted visitor both of Thai and foreigner client. Moreover, being assistant for their specific circumstances. 5. translated letter, article or typing draft and memo from Thai to English and English to Thai. 6. performed miscellaneous assignment.