- Analyzed market trends and customer needs to develop strategic business plans, achieving 73% increase in B2B sales and 27% increase in B2C sales.
- Collaborated on the CPAxtra project to maximize sales opportunities for Makro and Lotus's.
- Oversee operations at the Lotus’s Samut Prakan branch, reducing inventory shrinkage from 3.39% to 1.86%.
- Prepare business performance reports, conduct in-depth data analysis, and present key insights directly to Mr. Dhanin Chearavanont (Senior Chairman) and the CP Group Board of Directors to inform strategic decision-making.
- Identified new sales opportunities and presented products to customers, offering special pricing to major live-stream sellers. Increased online sales by over 500% (from 1 million to 9 million baht)
- Monitored sales performance and distribution channels, enhancing efficiency. Created promotional content with the graphic team for retail and wholesale products on online platforms.
- Managed E-Commerce sales, responded to customer feedback, resolved issues, and ensured customer satisfaction.
- Supported operations in managing product shipments.
- Recommended products to customers by providing related information.
- Planned, developed and oversaw the creation of content marketing, online advertising campaigns through various platforms such as Facebook, Instagram, Google Ads, Line and through marketplaces such as Shopee, Lazada, JD Central and Noc Noc.
- Explored and found new suitable marketing channels to reach more customers.
- Solved customer problems and provided excellent customer services to ensure customer satisfaction.