Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Coordinate and pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
ไม่ได้ระบุ
IT Support
IBM
Ari
สำหรับสมาชิกเท่านั้น
- Serve as the first point of contact for customers seeking technical assistance over the phone, email
and chat
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Perform other related duties as assigned