ตำแหน่ง Guest Service Manager Recenta Hotel Group

บริษัท Deevana Group Phuket

ที่อยู่บริษัท 60/81 Moo 2 Chao Fah-Suan Luang Rd.Tambon Wichit Amphoe Muang Phuket 83000 Tel076201000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Organize CRM program me between hotel and customer includes checked out, in house and
expect arrival
- Greeting show care and farewell all VIP guests and FIT guests at arrival in house and departure
- Make the review and guest compliment up to KPI Target
- Check guest satisfaction from problem-solving
- Check guest profile to be updated for all important details correctly
- Support F&B welcome & check the number of guests who uses the buffet in the morning and
to do the monthly report
- Upsell food & beverage to meet the budget
- Check guest satisfaction at the buffet
- Support cooking as required by supervisor
- Training Internal Brand Controller to be monitored
- Organize any training related to the guest experience and satisfaction according to brand
standards, and more
- Follow up KPI

ตำแหน่ง Branch Manager Orientala Spa

บริษัท Deevana Group Phuket

ที่อยู่บริษัท 60/81 Moo 2 Chao Fah-Suan Luang Rd.Tambon Wichit Amphoe Muang Phuket 83000 Tel076201000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Control 4 shop at Patong Phuket
- Control therapist 70 people
- Manage training and train new staff
- Audit standard massage therapist every day
- Makeup sale and new promotion on the month
- Coach and follow up on ways to increase sale & cost controls at the stores
- Order product and supplies on hand one month
- Check guest satisfaction from the problem solving
- Follow up KPI

ตำแหน่ง Shop Manager – HANAKO

บริษัท Deevana Group Phuket

ที่อยู่บริษัท 60/81 Moo 2 Chao Fah-Suan Luang Rd.Tambon Wichit Amphoe Muang Phuket 83000 Tel076201000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Control 2 shops at Patong Phuket
- Control therapist 50 people
- Manage training and training new staff
- Audit standard massage therapist every day
- Makeup sale and new promotion on the month
- Coach and follow up on ways to increase sale & cost controls at the stores
- Order product and supplies on hand one month
- Check guest satisfaction from problem-solving
- Follow up KPI

ประสบการณ์ทำงานอื่นๆ
2003 – 2008 Area Manager
Global Franchise Architect Co, Ltdใ
- Monitoring & mentoring the store general managers, supervisors, crewmembers
- Audit the stores and plan for corrective – preventive actions of the same
- Coach and follow up on ways to increase sale & cost controls at the stores
- Induce the corporate mission and mentor the managers and team
- Suggest training needs for the team, coordinate with training department
- Impart quality standards and continuously improve the same
- Regularly monitor the adherence of SOP, and contribute towards the innovation of simplicity
and relevant procedures and policies
- Coordinate with the maintenance department for the upkeep of the store ambience
- Coordinate with the finance department for banking, inventory reports & suppliers payments
- Coordinate with warehouse for the availability of all supplies & delivery of the same
- Monitor the daily quality assurance checklist and follow up on the same
- Conduct weekly meeting with managers and report critical concerns to SOM
- Set up and controls new opening shop 4 Branch
- Support and communication shop Franchisee 9 shop
- Prepare and meet operating budget
- Submit the list of operating equipment during preopening period and set up operating
procedures
1999 – 2003 1
st Assistant Restaurant Manager
Yum Restaurant Thailand (KFC)
- Same responsibilities as at GFA
1998 – 1999 Didomon Restaurant
- New branch Set up new shop and training
1997 – 1998 POP Thai Assistant Restaurant Manager
- Same responsibilities as at KFC