ตำแหน่ง IT Account Manager

บริษัท Amadeus Asia Limited

ที่อยู่บริษัท 87/1 Capital tower All Seasons Place, 27th fl, Wireless Rd. Lumphini, Pathumwan, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
As IT Account Manager, my role is to foster and extend the relationship with existing customers in close collaboration with the Key Account Manager based on joint retention, growth and account development targets. I am responsible for all aspects of the IT relationship and also act as the main technology solutions point of contact for management for large Business Travel agencies in India subcontinent. I work closely with both customers and our solution experts in order to capture functional needs and provide recommendations or customized solutions.

ตำแหน่ง Senior Process Improvement Specialist

บริษัท Amadeus Asia Limited

ที่อยู่บริษัท 87/1 Capital tower All Seasons Place, 27th fl, Wireless Rd. Lumphini, Pathumwan, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Ensuring the way Customer Service department operation fits customer needs in order to provide them with a high quality customer service that defines a great customer experience.
As a global role, I was in charge of all generic Customer Service processes and procedures were formalized, documented and duly followed to meet customer and/or markets demands. Also, identifying, reviewing and optimizing process improvement opportunities related to customer support to be able to react faster to future and current customer requirements. I provided consultancy in key customer service projects regarding processes, procedures and tools to improve customer experience, identifying key performance indicators to evaluate process effectiveness and efficiency. Finally, I needed to promote a process-based, customer focused and performance-driven culture throughout the organization.

ตำแหน่ง Business Analyst

บริษัท Amadeus Asia Limited

ที่อยู่บริษัท 87/1 Capital tower All Seasons Place, 27th fl, Wireless Rd. Lumphini, Pathumwan, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
As a Business Analyst, among my duties I needed to identify, evaluate and design customized solutions that met business user requirements using a strong analysis and functional expertise. I worked closely with customers and cross-function teams to understand business needs and IT development to provide automated applications for the travel agencies in APAC using Amadeus GDS system. I analyzed customer processes and products/systems to define solutions and recommendations. I led customer functional workshops and served as the mediator between customers (travel agencies) and Amadeus development teams during specification, testing and implementation processes.