ตำแหน่ง Executive, Quality Assurance -

บริษัท Foodpanda Malaysia SSC

ที่อยู่บริษัท Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Quality Audit – Conduct audits on tasks processed by agents based on pre-defined sample size and
Policies/SOP requirements.
- Calibration – Identify improvement opportunity in Policies based on agent errors and common
misunderstandings. Set up and manage calibration sessions with Client POCs to close gaps and improve
Policy contents and agent’s knowledge.
- Coaching – Based on Quality Audit and Calibration results, QA will schedule and conduct coaching with
agents who are failing to meet the Quality target for the month. For repeat offenders, QA to prepare and
issue Coaching Logs.
- Root Cause Analysis (RCA) – Complete Root Cause Analysis post Coaching to identify key issues.
- Coordinate with Trainers to develop action plan to curb knowledge/policy issues.
- Reporting – Complete reports (weekly & monthly) for Operational MI.
- QA Huddle – To participate in Daily Huddles and provide immediate guidance to common errors picked
up during Quality Audit.
- Other duties as assigned.

ตำแหน่ง CUSTOMER HAPPINESS DEPARTMENT (AirAsia)

บริษัท (AirAsia)

ที่อยู่บริษัท Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Handle Website// Twitter// Live Chat of Thai and English language
- Provide quality and timely customer service via the organization’s digital channels by
responding directly to customer questions, feedback, and complaints;
- Follow required procedures and processes to resolve customer inquiries or complaints;
- AirAsia products and services;
- Use a computer to accurately record customer interactions or support transactions;
- Generate sales or do upselling while providing exceptional service to meet personal and team
sales target;
- Participate in training and development activities;
- Other duties as assigned.

ตำแหน่ง Consultant

บริษัท Phil English Study-abroad Agent Company (Consultant – Work in the Philippines)

ที่อยู่บริษัท Philippines

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Consult and support customers who want to study in the Philippines
- Take care of customers before and after admission
- Contributes information, ideas and research to help develop marketing
- Visit the school periodically field sales action plan
- Make the content and make the homepage
- Make the content for social media (Facebook, Website, Twitter,Youtube)

สถาบัน Phil English Study-abroad Agent Company (Consultant – Work in the Philippines)

หลักสูตร English Study