ตำแหน่ง Customer Experience Specialist

บริษัท Agoda.com

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Delivering excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
• Professionally handle high volume of inquiries from clients and customers.
• Accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Demonstrating high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

ตำแหน่ง Front Office Manager

บริษัท AIDA Germany Cruiseships

ที่อยู่บริษัท Europe

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Checks the daily arrival list to be prepared for the upcoming shift.
• Welcomes customers to the hotel.
• Be available to register, process, and greet customers promptly.
• Responds to customer requests for information about the hotel and its surroundings and handles reservations for guests with special requests related to Concierge operations. • Arranges fulfillment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service.
• Allocates rooms and issues appropriate keys, follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment is aware, at all times, of current room status and room availability, all PPH service concepts and knows how to handle, all current and future hotel promotions.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Communicates effectively with guests, colleagues, and supervisors.
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
• Maintain current and create new lines of communication between all employees to assure a smooth running operation.
• Support training to new team members to the require Hotel Standards and provide support and leadership for junior staff.