- Generating and maintaining major accounts and assigned markets through sales activities (email greetings on festive periods, site inspection, visits at travel marts, FAM trips)
- Developing network by identifying and pursuing new leads / sale opportunity to build rapports with clients
- Analyzing and expanding sale opportunity by using appropriate marketing tools in creative and persuasive ways
- Taking good care of major accounts and assigned markets by converting leads and inquiries with competitive prices in attractive ways
- Maintaining routine communications with clients to access their overall satisfaction, to resolve complaints, to keep positive business relationship and to ensure future increase of new requests
- Updating new hotels and interesting attractions to clients in order to hanker for expansion of sale opportunity
- Dealing with reservation tasks (proceeding new reservations, making amendments and sending cancellations)
- Submitting all completed tasks to Sales Team / Quotation Team for further working steps
- Giving clear remarks of pending cases to Sales Team / Quotation Team
- Filing all reservation tasks systematically
The Royal River Hotel Bangkok
April 2006 - January 2007
Receptionist - Night Shift
- Dealing with daily procedures for hotel check-in and check-out
- Facilitating both on-call and in-person requests of hotel guests as quick as possible
- Handling with unforessen extra requests and complaints
- Coordinating effectively with colleagues in other functions�
- Preparing daily reports involving about guest's traveling information sent to the Immigration Bureau
- Delivering every impressive service to hotel guests