ตำแหน่ง Operations Support Lead

บริษัท Grab taxi thailand

ที่อยู่บริษัท Thanapoom Tower, 1550 New Petchburi Rd, 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Closely monitor 4 Wheels drivers performance and behavior based on collective data from various sources to ensure highest safety standard and excellent customer experience.
- Maintain high standard of service to our passengers by developing improvement programs and drive executions across functions.
- Take immediate action based on passengers and stakeholder’s complaint for drivers who violated our code of conduct
- Directs and coordinates investigation of complaints
- Recommends response to complaints
- Identify training needs and organize training interventions to meet quality standards
- Recommend ways to improve processes, penalties and guidelines based on actual case, reviews and observations.
- Participating in planning and auditing, controlling the full cycle of drivers’ quality and performance.
- Provide clear, detailed and actionable constructive feedback and recommendations to the stakeholders
- Ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality standard
- Document quality assessments and feedback.
- Assure controls over onboarding and offboarding process as well as looking for optimizations.
- Come up the individual project which improve other related business.
- Created a dedicated SOP for driver quality to improve the user experience.

ตำแหน่ง CS Supervisor

บริษัท Lalamove

ที่อยู่บริษัท Sathorn Thani, 92/12-13 2 N Sathon Rd, Silom, Bang Rak, Bangkok 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Guide our drivers and users in using our products
- Manage service enquiries and disputes arising from our drivers and users
- Provide excellent customer service to our customer base
- Maintain good relationships and community building efforts with drivers and users
- Give users information about products and services, take orders, and process returns.
- Train new joiners to able to support as CS role and guide the solution on how to deal with users.
- Helping users understand the product and answering questions about their reservations.

ตำแหน่ง Marketing Event Coordinator

บริษัท Grab taxi thailand

ที่อยู่บริษัท Thanapoom Tower, 1550 New Petchburi Rd, 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Coordinate events, meetings and trade shows by identifying, assembling, and organizing requirements
- Establishing contacts, developing schedules and assignments. Managing On Ground staffs to ensure event success.
- Provide administrative support to each member of the marketing team as needed.

สถาบัน สำนักงานกองทุนสนับสนุนการสร้างเสริมสุขภาพ (สสส.)

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