ตำแหน่ง Customer Experience – Manager

บริษัท FWD Insurance

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Implement LINE Business Connect Feature and Customer Portal (Website)
 Tax consent
 Tax Certification
 Online Claim Submission
 Online Payment
 LINE Notification Service
 Policy Information
 Claim History
 Payment History
 Policy Loan Service
 Privilege and rewards
 Change Policy Information













• Gather and interpret business need and opportunities for improvement and translate those need into requirement
• Generate epics, user stories, and acceptance criteria to provide guidance to internal and external development team
• Analyze pros & cons, and provide the recommendation for possible user experience improvement and implementation plan
• Develop and communicate solution wireframes to direct UX/UI design team
• Manage related document along with the action plan for each project to meet expected timeline
• Work with CX and operation team to increase customer value

ตำแหน่ง Business Process Improvement – Manager

บริษัท SCB Life Insurance

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Identify the improvement all areas in the operational department (Focus on POS, Claim, UW and Reinsurance process)
• Identify gaps and areas for improvement with key user.
• Develop new processes, modify existing processes and control systems
• Identify Process Improvement, plan and implement key projects to improve quality, reduce cost, and increase productivity
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency
• Attend weekly, monthly review meeting to drive improvements of identified KPI
• People Champaign to change team mind set coordinate with HR

ตำแหน่ง Business Analyst – Manager

บริษัท AIA Insurance

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Data analysis from as-is process study at counter service and complaint center
• Process capability study & improvement
• Initiate Instant loan process to reduce CSC walk-in volume and call inbound volume.
• Change Agent Process improvement by automation system.
• Customer Website & iService gap analysis and improvement.
• I-Service Phase II project coordinator
• Complaint Center Process capability study & improvement.
• iService Promotion (Coaching, Tracking, monitoring and reporting)
• Initiate dashboard and summary report for CCC, CSC and iService promotion.

ประสบการณ์ทำงานอื่นๆ
Management Trainee Program (Jul 2014 – Dec 2015)
AIA - Bangruk, Bangkok

• Agency Training by Premier Academy
o Train agent with product knowledge and commission calculation
o Training development program for agent, agency leader and sale coordinator
o Walkthrough agent recruitment and license process
o Financial training course (IC license and Unit-Linked)
• Agent Business Development and Agency Admin. Supporting and setting up new training course for agent, agency leader and financial advisors(FA)
• On field work with Sale Coordinator, agency motivation, follow up work month end and year end. Special project assignment “Share your Dream” for new agent motivation. Join sale builder and business builder for increasing company's target performance, active agent, case size and volume of new business.
• Agency Strategic planning in next 5 years in Agency function in Agent Business Development
• Operation Project
 Project coordinator of AIA iService for designation, development and promotion plan to get requirement from users





 Project member of Unit Link in commission adjustment process.
• Customer Service
CES Score improvement (Customer satisfaction). Study and identify improvement plan in 4 area of service, Call Center, Hotline IVR, Website and Customer Service Center and benchmarking with competitor's CES score for generate action plan and set target timeline for implement and measurement.