1. Conducting marketing research related to product scope, price positioning and developing marketing strategy to increase company sales in both aggressive and defensive plat form.
2. Implementing customer segmentation to effectively classify target potential customer and allow more effective and tailor-made marketing strategy which allow up-sales, re-sales and cross-sales opportunity.
3. Experience in coordinating with various departments such as Sales team, Marketing team, Finance, Accounting, Underwriting, Claim as well as High-level executive.
4. Preparing ad-hoc Data analysis and strategic business information as requested by management team such as project feasibility report, Sales-Boast campaign tracking report, Premium & Loss prevention analysis.
5. Managing and maintaining solid relationship with existing 15 large-scale customers in the portfolio as well as increasing pool of new customers in by 4 large-scale customers (+25%)
6. Representing department and presenting department strategies and projects to high-level executive and executive committee.
7. Increasing company profitability through cross-selling other organization products such as Marine cargo for Ex-Im and cross-border also Inland Transit insurance (Domestic), Multimodal transport operator (MTO), Bailee insurance, IAR for factory & warehouse, Contractors All Risk (CAR) & Erection All Risks (EAR), Cyber and Travel Insurance (TA).
มีนาคม 2558 ถึง มิถุนายน 2560
Loss Appraiser & Field Adjuster
บริษัท ครอฟอร์ด แอนด์ คัมพะนี (ประเทศไทย) จำกัด Crawford and Company (Thailand) Ltd.
183 อาคาร รัจนาการ S Sathorn Rd, Yan Nawa, Sathon, Bangkok 10120
สำหรับสมาชิกเท่านั้น
1. Experience in hand-on field work such as on-site in Logistic and transportation loss appraisal with both well-known multinational companies such as DHL, Mitsubishi Logistics, Yusen, MAERSK and EVERGREEN.
2. Leading and managing the Construction material price pool project which allow company to increase operational efficiency, reduce redundancy and error as well as increase company profitability.
3. Initiating project to improve correctness and accuracy of daily, weekly and monthly standard reports both internal and external.
4. Managing portfolio more than 40 clients and coordinating with sales team and marketing to execute various marketing strategies which successfully increase customer pool by 12%.
5. Negotiating, resolving conflict and settling for the best option, compensation and price usually between Customers, Insurers, Insurance brokers, 3rd parties, as well as government agencies.
6. Handled more than 100 Properties, Public Liability & Cargo insurance claims.
7. Determining calculation of the claim considering depreciation and actual value, negotiates and commits to the settlement also move claim to closure and resolve complaints, participates in arbitration and/or grievance procedures.
8. Conducted interviews, gathered details information and completed field investigations then analyzed and determined the cause of the accident, who was at fault and cost of repairs or replacement.
กันยายน 2557 ถึง มีนาคม 2558
Loss Adjuster
บริษัท โปรเฟสชั่นนอล แอดจัสเตอร์ส จำกัด, Professional Adjuster
1. Initiating and implementing the Clients lead time reduction process which allow sales teams, marketing teams and operational staffs to reduce delay response time to their clients, thus increase customer satisfaction and staff efficiency.
2. Leading and organizing company complimentary and gift procurement deal with different suppliers and stakeholders.
3. Coordinating with Thai custom department, Hospital, Airline, internal staffs, insurance broker, 3rd Party, salvage buyer and customer to facilitate smooth travel insurance experiences and claims.
4. Traveled to various locations to investigate catastrophic accidents.
5. Preparing report of findings and negotiates settlement with the claimant, also answered customer questions regarding deductible, salvage and special clause.