ตำแหน่ง Customer Service Supervisor

บริษัท Siam Food Service Ltd

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Monitor orders in daily basis and be contact window for internal and external customers
• Assign and allocate tasks to the team member
• Monitor and correct the order handled by team to ensure the quality
• Appropriate response to phone, e-mail and fax inquiries
• Escalate and assist team to solve the problems or complaints to assure customer satisfaction
• Provide administrative activities related to order fulfillment
• Coordinate with external customers and internal related departments (transportation, warehouse, sales) to deliver company's products to customers
• Monitor and maintain customer database; contact information, customer requirements
• Prepare report and support related information as assigned

ตำแหน่ง Assistant Operation Manager (Outsource)

บริษัท Assistant Operation Manager (Outsource)

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Control and Monitor most of delivery Action and Auction Co.,Ltd. and manuals throughout the company either in Internal and External station as well as from different vendors.
• Develops and maintains a comprehensive filing system and computer database for all documents to be retained in the document control center
• Manages the operation of the document control center to ensure that all users have the latest revision of appropriate documentation in a timely manner
• Ensures that documents required for the company's organization or operations are kept on hand and readily available to staff/crew, outsource agents, and the regulator as needed

ตำแหน่ง Customer Service in Supply Chain Dept

บริษัท PETRONAS International Marketing (Thailand) Co.,Ltd

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Control credit limit of customers to be under company policy
- Analyze customer financial record from system and prepare credit limit paper for approval
- Ask for security from customer by informing salesperson to process
- Analyze edging and DSO of each customer and process preventive action if necessary
- Check money transfer with bank and inform customer once problem occurred
- Ask customer, who have overdue, to pay company as well as inform sales team before any
action
- Coordinate with legal (3rd party) and sales team in case of taking a legal action
- Summarize the overdue record and report to each customer and individual salesperson -
- Analyzing customer Dispute
- Place sales order and administer Customer care service Update order with manual pricing ,
Service Bill to cash enquiries, process Miscellaneous change , Manage New Business
- Providing product information to customer and administer Technical Product service
- Manage Customer Feedback and issue . Solving problem of the customer complaints
- Coordinating with relevant departments in the operation process.
- Analyzing customer Dispute
- Place sales order and administer Customer care service Update order with manual pricing ,
Service Bill to cash enquiries, process Miscellaneous change , Manage New Business
- Providing product information to customer and administer Technical Product service
- Manage Customer Feedback and issue. Solving problem of the customer complaints
- Coordinating with relevant departments in the operation process.

ประสบการณ์ทำงานอื่นๆ
Customer Service Center at The Shell Company of Thailand Limited.
(Jan 2007 – 15.June.2014) Focused Area: Professional Customer Service
Responsibilities for:

- Focal point for responding to customer payment and customer enquiries related to Customer Account, Billing and Payment. Receive and register dispute statement/invoice cases.
Detailed Activities:
• Investigate customer, who overlook their bill and have overdue payment, and ask customer to pay company
• Follow up the customer aging in order for ensuring that all customers are still in their credit terms
• Control customer’s credit limit, not over company policy as well as coordinate with sales team
for increasing security if necessary.
• Control Overdue : DSO (Day-Sales-Outstanding), not over company target by sales area
• Collaboratively work with legal and sales team in case of taking a legal action
• Checking with banking system in order to check money transfer record
• Block an order in case of having credit problem and also release once the case solved.
• Deal with Order Taker in case of having credit problem.
• Receive customer’s request
• Respond to customer’s request
• Respond to customer’s enquiries where no further investigation is necessary
• Create price quotation for simple pricing enquiry
• Reprint documentation including Statements, Invoices and Proof of Delivery
• Forward request to MASP where no further investigation or action is required.

- Receive and fulfill request for document copies. Follow guideline including informing on
charges, non-standard document request procedures. Coordinate and ensure the document copies
get sent to customer.
- Receive customer feedback and issues. Co-ordinate response and follow-up actions. Ensure quality
inputs to root cause analysis and resolution. Responsible to delivery target of complaint resolved
within SLA.
- Responsible for accurately capturing customer orders and communicating agreed service
levels with customers regarding the delivery day/time for their order.
- To provide first line assistance to automated option – IVR, EDI, Web-, and eServe problem solving to
complete transactions and reset of passwords

สถาบัน The Shell Company of Thailand Limited.

หลักสูตร This Certificate is presented to Patchaploy Sarnnok for your significant contribution to the success

สถาบัน Sasin Graduate Institute of Business Administration of Chulalongkorn University

หลักสูตร This Certificate is presented to Patchaploy Sarnnok has Successfully completed the Management Commun