- Meticulous planning, organizing, controlling, and executing projects from start to finish.
- Tracking the project progress and also summarize and update in weekly, monthly to manager.
- Ensuring the project plan, risks, issues, and actions are kept up to date and escalate tasks as
necessary to the relevant manager.
- Effectively communicate with key internal (LM team) and external (KETH Function) to the project
and identify methods to maximize efficiency amongst the team.
- Provide operational support with meeting organizations, cross-team communication, assigning
tasks, and other operational support.
- Skill up project leader and project team members by providing necessary trainings and coaching.
- Supporting, analyze, and review any issue for the team.
- Supporting any document, SOP, etc. with the LM team.
Specialist – Partnership Management 2019 - 2021
- Take care of related problems for customers who use the services of each partner.
- Prepare presentation for clients and documents related to sales.
- Solve various problems that customers have complained about via Call center / Zendesk.
- Solve various problems of the officer that cannot handle the problem.
- Support lost work that QC reports via email to find the cause and solve the problem.
- Summary report details the problems of responsibility in each month / week
- Report Cost REV/YPB (daily /monthly)
- Provide effective coaching and performance management as required in order to empower
employee success and customer satisfaction
- Manage team to reach individual, team and department KPIs and service quality standards
- Effectively manage resources according to customer contact demand
- Register system of partner
- Create flow when receiving new projects.
- Support of the overall team.
o Oversees a team of ... staff while running a daily operation to ensure its productivity. o Being a help center for team members to resolve related issues effectively on time.
o Conduct training and team coaching to gain better knowledge and improve both
individual and overall team performance.
o Monitoring daily team performance to ensure customer satisfaction and the company’s
direction are aligned.
o Perform analysis tasks to catch up with Sales trends. Using data to improve a specific
area of the business unit.
o Designing team KPI to boost short-term and long-term productivity.
o Planning for the overall project in all dimensions, including Sales, Operational
Management, Data Analysis, and Process Improvement
o Be involved in developing systems used within the project to improve the UI/UX of both
internal and external parties.